Privacy Policy

What data is collected

Content you provide through our products: The Services include the Finn products you use, where we collect and store content that you post, send, receive, and share. This content encompasses any information about you that you may opt to include. Examples of content we collect and store are the details of tasks and requests created with Finn and the audience with whom you are interacting. Content also consists of the files and links you upload to the Services.

Content you provide through our websites: The Services also comprise our websites owned or operated by us. We collect other content that you submit to these websites, including social media or social networking websites run by us. For instance, you provide content to us when you offer feedback or participate in any interactive features, surveys, contests, promotions, sweepstakes, activities, or events.

Information you provide through our support channels: The Services also feature our customer support, where you may decide to submit information about an issue you are encountering with a Service. Whether you identify yourself as a technical contact, open a support ticket, converse with one of our representatives directly, or engage with our support team in any other way, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots, or information that would aid in resolving the issue.

How the data that is collected is used

We use the information we collect for the following purposes:

1. Providing the Slackbot services:

We use the collected information to deliver and maintain the functionality of the Finn Slackbot. This includes processing your commands, responding to your inquiries, and ensuring a seamless user experience. The data enables us to offer personalized features and tailor the bot's performance to your specific needs.

2. Research and development to improve the product:

We use the collected data to conduct research and development aimed at enhancing the features and functionality of the Finn Slackbot. By analyzing usage patterns, user feedback, and trends, we can identify areas for improvement, optimize performance, and develop new features that cater to the evolving needs of our users. The insights gained from your data help us innovate and provide a better product experience for you and other users.

Data Retention Period

We retain your personal data for different periods of time, depending on the type of data and its relevance to providing the services and fulfilling the purposes outlined in this Privacy Policy.

Non-essential data, such as usage logs and other information not critical to the functionality of the Finn Slackbot or our ability to provide support, is kept for a maximum of 90 days. After this period, the non-essential data will be deleted from our systems.

Essential data, which is necessary for providing the services, maintaining the functionality of the Finn Slackbot, and fulfilling legal or regulatory obligations, will be retained for as long as it is required to fulfill these purposes. Data may be retained for longer periods if required by applicable laws or to protect our rights and interests.

In any case, once your data is no longer required for the purposes stated in this Privacy Policy or upon your request for deletion, it will be securely deleted from our systems, subject to any applicable legal requirements or limitations.

Access, Transfer, and Deletion of Data

Individuals have the right to access, transfer, and delete their personal data. To exercise these rights, please follow the steps outlined below:

1. Requesting access or data transfer:

To request access to or transfer of your data, please contact us at bigtsoftware@gmail.com with the subject line "Data Access Request" or "Data Transfer Request". Upon verification of your identity, we will provide you with the requested information or transfer your data, subject to any applicable legal requirements or limitations.

2. Requesting data deletion:

To request the deletion of your data, please contact us at bigtsoftware@gmail.com with the subject line "Data Deletion Request". Upon verification of your identity, we will delete your data, subject to any applicable legal requirements or limitations. Please note that deleting your data may result in the loss of access to certain features and functionality of the Finn Slackbot.

In each case, we will respond to your request in a timely manner and take appropriate actions as required by applicable laws.

Securing Your Information

We take the security of your information seriously and are committed to protecting the data we collect. To ensure the confidentiality, integrity, and availability of your data, we have implemented the following security measures:

1. Encryption:

We use encryption to safeguard your data both at rest and in transit. This includes encrypting sensitive data in our databases and using secure communication protocols (such as HTTPS) to transmit data between our servers and your devices.

2. Access controls:

We maintain strict access controls to limit who can access your data. Only authorized personnel with a legitimate need to access your information are granted access, and we regularly review and update these access permissions to ensure continued security.

3. Security monitoring and auditing:

We continuously monitor our systems for potential security threats and vulnerabilities. Regular security audits and assessments are performed to identify areas of improvement and ensure that our security measures remain effective and up-to-date.

4. Incident response and management:

In the event of a security breach, we have an established incident response and management process in place to address and mitigate the impact of the breach. We will notify affected users promptly and take appropriate actions to prevent future incidents.

While we strive to protect your data, no security measures can guarantee absolute protection. In the event that you suspect any unauthorized access or misuse of your information, please contact us immediately at bigtsoftware@gmail.com.